How to Work with Defensive People at Work

In my job, I work with people a lot. I recently moved into a project management type role which has led to me dealing with all kinds of different people. If you work in an office setting (or heck even a grocery store), then I am sure you have been confronted with a defensive person before. It can be frustrating and confusing to understand a defensive person, especially if you are coming from a good place. I have asked a lot of really smart people for advice on this topic, as well as read some articles and books, and here are some takeaways I have for you.